1. Who We Are
Creating Echoes is a sole trader business operated by Ashleigh Wallach Psychology. We offer accessible psycho-educational content for Deaf and Hard of Hearing adults.
2. What Information We Collect
We may collect the following information:
Your name and contact details (e.g. email address, phone number)
Demographic details you provide
Information about your participation in our programs, webinars, or services
Feedback and survey responses
Website usage data (e.g. via cookies and analytics tools)
We do not collect ‘sensitive information’ such as personal information about an individual’s health or medical status. If we were to ever collect such information, we would gain your explicit consent at the time of collection for the purpose for which such information would be used.
3. How We Use Your Information
We collect this data to:
Provide access to our services and resources
Communicate with you about your registration, participation, or inquiries
Improve our content, accessibility, and user experience
Comply with legal and ethical obligations
Send you updates and marketing communications (if you have opted in)
4. How We Store and Protect Your Data
Your information is stored securely on password-protected systems and platforms. Only authorized personnel have access to your information. We take reasonable steps to protect your data from misuse, loss, or unauthorized access.
5. Sharing Your Information
We will never sell or rent your personal information. Your data may be shared with service providers who assist in delivering Creating Echoes offerings (e.g., interpreters, IT platforms), who are required to maintain confidentiality and data security. We may disclose information when legally required.
6. Access and Correction of Personal Information
You have the right to request access to any personal information that Creating Echoes holds about you, and to request that it be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
How to Make an Access or Correction Request:
1. Contact Us:
To request access to or correction of your personal information, please email us at [email protected]. Please provide sufficient detail to identify yourself and specify the information you are seeking to access or correct.
2. Verification:
For your security, we may need to verify your identity before processing your request.
3. Response Timeframe:
We will respond to your request within a reasonable period, and in any event, within 30 days of receiving your request.
4. Exceptions:
In some circumstances, we may refuse access to some or all of the personal information requested, or may not make a correction, as permitted or required by law (for example, where providing access would have an unreasonable impact on the privacy of others, or where we are required or authorised to refuse access under the Privacy Act 1988 (Cth)). If we refuse your request, we will provide you with written reasons for the refusal and information on how you can complain about the decision.
5. Correction:
If we agree that your personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, we will take reasonable steps to correct it. If we do not agree to your request to correct your information, you may request that we associate a statement with your information noting your disagreement.
7. Complaints Process
Creating Echoes is committed to resolving any privacy concerns promptly and fairly. If you have a complaint about how we have handled your personal information, please follow the steps below:
1. Lodging a Complaint:
Please email your complaint to [email protected]. Include your name, contact details, and a description of your concern, including any relevant details or supporting documentation.
2. Acknowledgement:
We will acknowledge receipt of your complaint in writing as soon as practicable, usually within 5 business days.
3. Investigation:
We will investigate your complaint and may contact you to seek further information or clarification if required.
4. Response:
We aim to provide a written response to your complaint within 30 days of receipt. If we are unable to respond within this timeframe, we will let you know the reason for the delay and provide an expected timeframe for our response.
5. Resolution:
If your complaint is upheld, we will take appropriate steps to address the issue and prevent it from recurring. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Details
For all access, correction, or complaint requests, please contact us at:
Email: [email protected]
We are committed to protecting your privacy and will do our best to resolve any concerns as quickly as possible.
8. Third Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
9. Cookies
Creating Echoes uses cookies to improve functionality, remember preferences, and analyze traffic. You can manage or disable cookies through your browser settings.
Cookies Notice
When you visit Creating Echoes’ website, small data files called “cookies” may be stored on your device. These help us:
Remember your preferences
Analyse site usage
Enhance user experience
You can manage your cookie preferences through your browser settings. By continuing to use this site, you consent to our use of cookies.
10. Marketing Emails
If you choose to subscribe to our email list or request updates from us, we may send you occasional emails about new programs, events, services, or resources.
You will only receive marketing communications if:
You have given clear consent (e.g. by subscribing or ticking a box to opt in), or
You are an existing client or contact, and the communication relates to similar services (in accordance with the Spam Act 2003).
Your Rights:
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
You can also contact us directly to opt out at [email protected].
We do not send unsolicited commercial emails and will always respect your preferences.
11. Data Retention and Destruction
Creating Echoes is committed to retaining your personal information only for as long as it is necessary to provide you with access to our online courses, webinar recordings, and related services, or as otherwise required by law.
How Long We Retain Your Personal Information
If you have accessed an online course or webinar recording, we will continue to hold your personal information for as long as you wish us to do so. This means your information will be retained until you request its deletion.
We will not delete or de-identify your personal information unless you specifically ask us to do so, or unless we are required by law to retain or destroy it.
Requesting Deletion or De-identification
You may request the deletion or de-identification of your personal information at any time by contacting us at [email protected].
Upon receiving your request, we will take reasonable steps to securely destroy or permanently de-identify your personal information, unless we are required by law to retain it for a certain period (for example, for legal, regulatory, or record-keeping purposes).
We will confirm in writing once your information has been deleted or de-identified, or explain if we are unable to do so due to legal obligations.
Security of Destruction
When destroying or de-identifying personal information, we use secure methods to ensure that your information cannot be reconstructed or retrieved.
Only authorised personnel will have access to your personal information during the destruction or de-identification process.
Contact for Data Retention and Destruction Requests
If you wish to request the deletion or de-identification of your personal information, or if you have any questions about our data retention practices, please contact us at:
Email: [email protected]
We are committed to handling your personal information in accordance with best practice and applicable privacy laws, and to respecting your preferences regarding the retention and destruction of your data.
12. Website Disclaimer
Creating Echoes is committed to providing accessible, high-quality psycho-educational resources. However, we make the following disclaimers:
Not Medical or Psychological Advice: Our content is educational and is not a substitute for therapy, counselling, or medical advice.
No Guarantees: We do not guarantee specific results from using our programs, webinars, or resources.
Use at Own Risk: You are responsible for how you use the information. Creating Echoes is not liable for any loss, injury, or damage resulting from use of our website or offerings.
Changes: We may update our content and policies at any time; if we do so, we may email you to notify you of the update. In any event, continued use of our website indicates your acceptance of any changes.